Support
Audioship Support
Answers for uploads, YouTube publishing, billing, subscriptions, and account management.
Support guides
Account
2Get started with your Audioship accountCreate your Audioship account with Google, connect a YouTube channel, review your plan limits, and keep account settings current.Delete your Audioship accountDelete the data Audioship stores for your account. Uploaded YouTube videos and Google access must be managed separately.
YouTube Connections
3Connect a YouTube channelAdd a YouTube channel from the upload page, grant the required Google permission, and select it before posting.Disconnect or reconnect a YouTube channelRemove a saved YouTube connection from Audioship, reconnect expired access, or revoke Audioship from your Google Account.YouTube permissions and privacyUnderstand what Google access Audioship asks for, how privacy settings work, and how to revoke access later.
Payments
2Subscription Plans
3How do I cancel my subscription?Use Manage subscription on the Account page to open Stripe's billing portal and cancel your plan.How do I switch subscription plan?Change plans from the Account page billing portal or select a new plan on Pricing.How do I post videos without a watermark?Free videos include the Audioship watermark. Paid Starter, Premium, and Professional plans remove it.
Using Audioship
5How do I upload audio to YouTube?Use the current upload workspace to select YouTube channels, upload audio, choose a background, edit metadata, and post to YouTube.How do I upload podcast episodes to YouTube?Import episodes from a podcast RSS feed, select episodes, edit metadata and backgrounds, then post them to YouTube.What audio formats can I upload to Audioship?Audioship accepts common audio files including MP3, WAV, M4A, AAC, FLAC, OGG, WMA, AIFF, and OPUS. Free uploads are limited to 500 MB; paid plans support files up to 10 GB.What are the recommended image dimensions?Use JPEG, PNG, GIF, or BMP images up to 20 MB. A 16:9 image such as 1920x1080 works best for standard YouTube videos.A simple way to record your voiceRecord on your phone or computer, export an audio file, and upload it to Audioship with artwork and YouTube metadata.
Troubleshooting
6Why can't I post my video to YouTube?Check for missing drafts, no selected YouTube channel, upload still in progress, plan limits, or YouTube connection warnings.Troubleshoot YouTube connection warningsFix upload permission, expired authorization, missing channel, suspended account, and long-upload verification warnings.What to do when an upload failsUse the failure message in the result card to decide whether to retry, reconnect Google, create a channel, verify long uploads, or wait for YouTube's cap.I can't find the URL of my video. Help!Find the YouTube URL in the upload result card or your Account upload history after YouTube accepts the upload.YouTube shows "Video not available" for my videoPrivate, scheduled, processing, removed, or restricted YouTube videos can show as unavailable even after Audioship has uploaded them.How do I edit a video after it's uploaded to YouTube?After YouTube accepts the upload, edit title, description, visibility, schedule, thumbnail, or delete the video in YouTube Studio.